Check the answers to frequently asked questions below.
Tickets returns / tickets exchange
Returns of tickets are possible only in case of the date or city change or significant change in the time when the event takes place. In other cases, refunds are not possible. The restriction of the right to withdraw from the contract results from the store regulations (which must be accepted while purchasing tickets) and the consumer rights Act of 30 May 2014 (Journal of Laws of 2014 item 827), art. 38 points 12 and 13.
Duplicate tickets / no tickets
In case of removing or losing an electronic ticket (ordered in the form of a PDF file by e-mail), a duplicate ticket can be generated by clicking here. Duplicates of the traditional (paper tickets) purchased in our branch or sent by post or courier company are not issued!.
The expiry date of the reservation
Each reservation must be paid within the prescribed period of time, otherwise the system will automatically delete it. The date of posting the transfer to the recipients account is decisive, therefore in case of any doubts whether the payment will arrive on time, please contact us with a request to extend the reservations validity period.
VAT invoice / bill
You can select the option to receive a VAT invoice when you place a new reservation, then the invoice is generated automatically and after the payment is sent to the recipient. However, if the need to issue an invoice follows after the payment, you can write to us with a request for additional issuing by providing data.
Contact form - write to us
Contact details and bank account number
Headquarters of the ticket service:
ul. Własna 6
75-377 Koszalin
Swift / BIC: INGBPLPW
Account number (IBAN):
PL 26 1050 1559 1000 0090 3146 2980
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