Check the answers to frequently asked questions below.
Tickets returns / tickets exchange
Returns of tickets are possible only in case of the date or city change or significant change in the time when the event takes place. In other cases, refunds are not possible. The restriction of the right to withdraw from the contract results from the store regulations (which must be accepted while purchasing tickets) and the consumer rights Act of 30 May 2014 (Journal of Laws of 2014 item 827), art. 38 points 12 and 13.
Duplicate tickets / no tickets
In case of removing or losing an electronic ticket (ordered in the form of a PDF file by e-mail), a duplicate ticket can be generated by clicking here. Duplicates of the traditional (paper tickets) purchased in our branch or sent by post or courier company are not issued!.
The expiry date of the reservation
Each reservation must be paid within the prescribed period of time, otherwise the system will automatically delete it. The date of posting the transfer to the recipients account is decisive, therefore in case of any doubts whether the payment will arrive on time, please contact us with a request to extend the reservations validity period.
VAT invoice / bill
You can select the option to receive a VAT invoice when you place a new reservation, then the invoice is generated automatically and after the payment is sent to the recipient. However, if the need to issue an invoice follows after the payment, you can write to us with a request for additional issuing by providing data.
Contact form - write to us
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The return of tickets is only possible if the event is canceled or the date changed. The return of funds or their rebooking must be reported by clicking here. In other cases, refunds are not processed!
If you are worried that the payment will not arrive to us on time, please ask us to extend the reservation expiration date. To extend the expiration date - give us the order number and email address to which the booking has been saved. The expiration date can only be extended by up to 3 additional days!
If, despite paying the tickets, they did not reach Your e-mail, please check the SPAM folder. Depending on the box, you should also look for tickets in the tabs, such as "Offers", "Notifications" or "Other".
If although the tickets still could not be found, their new copy can be generated by clicking here. In the case of absence of tickets sent by post or courier - we advise you to wait a few days for delivery. If, despite all the above instructions, you still do not have the tickets, please contact us.
A request for a VAT invoice should be submitted while completing the new order form. If the need to receive an invoice appeared after payment, please send us the necessary information to issue. According to art. 106i par. 1 of the VAT Act, the invoice is issued no later than on the 15th day of the month following the month in which the purchase of tickets was made.
In the case of inconvenience arising from the organizer or the ticket service, please submit an appropriate complaint. While submitting a complaint, the disputed situation should be accurately described along with the inclusion of evidence confirming the truth of the problem. Complaints can be submitted via the form on the website or by e-mail by writing to the following address: firstname.lastname@example.org. Complaints are considered individually and according to the order of applications within 14 days of their receipt.
If you are an organizer, take a look at our offer and register your new organizer account by clicking here. If you are the owner of a large internet service, please cooperate with us by clicking here. If you still have some questions to us, we will try to answer as soon as possible.
Before you send us a message, make sure that the solution of your problem is not on the list described above. If you have a case that is not described above - write to us and we will try to write back as soon as possible!